Returns

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By texting TURAPUR to 443-312-5450, you are providing your electronic signature expressly consenting to be texted (using automated means) with alerts, stories, reports and marketing communications from NewMarket Health Products, LLC about NewMarket Products at the phone number you provide on this form, including landlines and wireless numbers, even if the phone number is on a corporate, state or national Do Not Call list. You also consent and unconditionally agree to our Privacy Policy and Terms and Conditions, including the arbitration provision and class action waiver contained therein. Msg&data rates may apply. 10 Msgs/Month. You are not required to agree to this as a condition of making a purchase. Text Help20 for Help, Stop to Stop.

To return an unopened box of products, simply write REFUSE-RETURN TO SENDER on the package and give back to the postal service.

Otherwise please follow these instructions:

  1. Place any unopened Turapur Filters you wish to return in a box.
  2. Insert a note with your full name and email address so your account can be located.
  3. Or write the following on the front of the box:

    Turapur Returns
    1900 Industrial Park Rd
    Federalsburg, MD 21632

  4. Arrange for the box to be shipped with a postal carrier like UPS, Fed-Ex, or the USPS.
  5. Please allow 14-21 business days for any refunds to be processed.

Please click this link: to have your Turapur Filters removed from future automatic deliveries.

If you’d like to continue to receive shipments but adjust the delivery of your filter shipments, please call: 1-844-373-5824

Refund Policy

All Turapür Products are backed by our 30-Day 100% Satisfaction Guarantee. That means you can send it back for any reason within the first 30 days and receive a full refund (minus shipping costs). Your Turapür product also comes with a three-year warranty. This means we personally pledge your Turapür product will arrive intact and function perfectly once installed. Otherwise, defective parts will be replaced for free. Filters, however, should always be replaced on schedule, and wearing out from normal use is not covered under the warranty.